If insurance approval is received
The hospital normally requests a guarantee of payment directly from the insurer. If approved promptly, the patient will usually not need to pay the covered amount upfront.
International insurance & private payment
Clearer hospital access, whatever your payment route.
Tell us whether you have travel insurance. The authorised teams can use any details you know to help prepare the admission process.
Notify an arrivalIf approval is delayed
A temporary deposit may sometimes be requested. Any refund is then handled under the hospital’s process once cover is confirmed.
If you are self-paying
You can still attend privately. The hospital can explain consultation charges and the cost of additional tests or treatment.
International insurer network
Experience across major travel markets.
This is not a guarantee of cover and is not an exhaustive list. Every insurer and policy must authorise care individually.
United Kingdom
Post Office, Staysure, AA, Direct Line, Saga, Nationwide, RBS, NatWest, Virgin Money, Churchill, AXA, Aviva, Barclays, M&S Bank, Lloyds, American Express, HSBC, Tesco, Jet2, Admiral
Ireland
VHI, Allianz, Irish Life, Zurich, Aviva, AIG
Scandinavia
SOS International, Folksam, IF, Dina, Länsförsäkringar, Tryg, Storebrand, Moderna, Gjensidige, Frende, LokalTapiola, FALCK
Netherlands
Eurocross Assistance, ANWB, VGZ, CZ, Menzis, DSW, HEMA
International
Bupa Global, Cigna, AIG Travel, MetLife, Vitality, Helvetia, Emergency Assistance Japan
What to have ready
Useful—but never required to start.
- ✓Insurer or assistance-company name
- ✓Policy number or assistance reference
- ✓Patient’s full name and nationality
- ✓A short description of the medical problem
If you do not have the insurance details to hand, leave those fields blank. The urgent-care team should not be delayed by searching for paperwork.
Human support throughout
A clearer conversation when you need it most.
English-speaking staff can support coordination between the patient, hospital and insurer. We help make the administrative pathway feel calmer without delaying urgent clinical care.
Start rapid arrival